In 2023, we bought a 2019 Vauxhall from Eden Motor Group in Reading. I wish we hadn't.□ Low mileage – just 14,000
□ Excellent condition
□ Good deal... or so we thought
Two weeks ago, after filling up with petrol, it leaked straight out all over the petrol station forecourt. A major safety hazard. The cause? A failed fuel tank – something you can’t see, can’t touch, and certainly wouldn’t expect to fail on a six-year-old car.
The part isn’t classified as a 'wear and tear' item – it’s structural and should last the lifetime of the vehicle.
Vauxhall’s response? - £1,665.00 to replace it.
▪︎ No apology - (it's out of warranty)
▪︎ No goodwill - (it's out of warranty)
▪︎ No responsibility - (it's out of warranty)
▪︎ No apology - (it's out of warranty)
▪︎ No goodwill - (it's out of warranty)
▪︎ No responsibility - (it's out of warranty)
So if you’re considering a used Vauxhall, especially through Eden Motor Group and Spoticar, ask yourself this:
□ What happens when something goes wrong?
□ Is a manufacturer that shrugs off major faults really worth your money?
In our experience, Vauxhall’s customer care ends the moment your payment clears - this is a recurring fault - link - you'll need this link - where I'm at with this - link